Orders, Shipping & Delivery

Review our shipping and return policies, find out if LyfeFuel is available in your geographic location, and get up-to-date information about our shipping & delivery times and other order-related information.

What are my shipping & delivery options?

We offer various shipping options depending on shipping address, order type, and products purchased, which will be calculated on the checkout page after your shipping address has been added. Once your order is packaged and ready to ship we will send

How long does shipping take?

Shipping Tiers and Timelines are as follows. Please note that the exact shipping and delivery time may vary based on the day the order is shipped, shipping address, and carrier restrictions. Expedited Shipping: 2-3 Business Days. Standard Shipping:

Do you deliver internationally?

We offer international shipping to the following countries:. Free Standard shipping is not valid on international orders. For information about customs process:. Please note, we may be subject to various rules and restrictions in relation to some int

Are there other shipping restrictions?

Items shipping to Alaska, Hawaii, and addresses outside the contiguous Unites States should expect longer transit times. Orders only ship daily Monday - Saturday. Our warehouse is closed on Sunday and all public holidays, which means that orders tha

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that once the order leaves our warehouse, the exact delivery time is beyond our control but we wi

How do I change or cancel my order?

We understand that on occasion you may need to make a change to your shipping address or adjust the frequency that orders are received. Because we strive to process and ship orders as quickly as possible, it is best to email or call us as soon as a c

What happens if a product is out of stock?

If a product is currently out of stock on our site you will not be able to place it in your cart unless it is available as a "Pre-Order" item. If a product becomes out of stock after you place your order, you will not be charged for the product, and

Where is my tracking number?

You should receive a tracking number when the order has been fulfilled. Fulfillment takes about 1 business day from the time the order is placed. Please note that orders placed over the weekends will be fulfilled on Monday and that our warehouse is

Damaged and opened items

If your item was damaged in transit, please let us know as soon as possible so that we can get a replacement item shipped. Please email our support team at [email protected] with your order number and photos of the damaged/opened item so that we c

Can I pay using my HSA or FSA account?

Certainly! LyfeFuel offers the convenience of using Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs) for your purchases. These accounts provide a tax-advantaged way to pay for eligible healthcare expenses, including LyfeFuel produc

How can I change the shipping address for my order?

If you have entered the wrong shipping address for your order, you must contact our customer service immediately. Our logistics team will update the shipping address to the correct one provided by you. The order will then be processed on the next bus

Can I change the flavor or product for my order and update my shipping address?

Yes, for subscription orders you can swap a flavor or product in your upcoming order by using the tools available in the subscriber portal: https://lyfefuel.com/a/account/login. Please also confirm your desired shipping address so that the correct pr

What should I do if my product is damaged upon arrival?

If you receive a damaged product, please contact us immediately and provide a photo of the damaged item. We will work swiftly to resolve the issue, which may include reshipping a replacement. Once the details are confirmed, we will provide you with t

What should I do if the wrong shipping address is associated with my order?

In the case that the wrong shipping address is associated with your order, contact our customer service urgently to correct the shipping information. If a shipment has already gone to the wrong address and it is an address you recognize or can access

How do I get assistance with discount issues during checkout or missing items from my order?

For assistance with discount codes that are not applying correctly during checkout or missing items from your previous order, please reach out to our customer support team. We will investigate the issue, apply the appropriate discounts manually if ne

How can I ensure my order is delivered to the correct address and what if it has been delivered to the wrong one?

Please provide us with the correct shipping address immediately upon realizing a mistake. If your package was delivered to an incorrect address, confirm the correct address with us, and we will take necessary actions to rectify the mistake, which may

What should I do if I receive only part of my order or an incorrect item?

If you receive only a portion of your order or an incorrect item, please reach out to us promptly. We strive to fulfill backorders as quickly as possible, especially when items such as Essential Shakes are temporarily out of stock. When this occurs,

How can I adjust my order before it ships or receive a refund if I made a mistake during ordering?

If you need to make changes to your order, such as adjusting the flavor or if there was a mistake during the ordering process, please contact us as soon as possible. Provide your order information and LF Order Id. We will collaborate with our logisti